Refund & Cancellation Policy

1. Cancelling the work

The Customer may cancel the work at any time by notifying the Provider by e-mail or Telegram.

2. Prepayment refunds

2.1. If work on the paid milestone has not started, the prepayment is refunded in full.

2.2. If work has started, the prepayment is refunded minus the cost of the work actually done. The completed part is handed over to the Customer.

2.3. Accepted and paid milestones are not refundable.

3. Cancellation by the Provider

If the Provider cannot continue the work for reasons on its side, it refunds the payment for the unfinished scope in full and hands over all completed work.

4. How to request a refund

Write to support@ldnode.ru or on Telegram t.me/olegspb55 with the project name and invoice number. Refunds are made to the original payment method within 10 business days. Crediting times depend on the bank.