Terms of Service

1. General

1.1. This document is a public offer by the administration of ldnode.ru (the "Provider") and sets out the general terms for developing websites, mobile apps, CRM systems, chat bots and business process automation (the "Services").

1.2. Paying an invoice under an agreed estimate constitutes acceptance of these terms. From that moment the agreement is concluded on these terms and the agreed estimate or specification.

1.3. If the parties sign a separate contract, its terms prevail over these terms.

2. Subject

2.1. The Provider develops, modifies, configures and launches software products as instructed by the Customer, and the Customer accepts and pays for the result.

2.2. Scope, milestones, deadlines and price are fixed in an estimate or specification agreed by e-mail or Telegram. Calculator estimates on the website are preliminary and are not an offer to do the work for that amount.

2.3. Hosting, domains, paid services and third-party licences are registered in the Customer's name and paid by the Customer directly to their vendors. The Provider helps choose and configures them.

3. Workflow and payment

3.1. Work is done in milestones. The prepayment is 30–50% of the milestone or project price unless the estimate says otherwise. The balance is paid after the milestone is accepted.

3.2. The Provider shows interim results at least once a week on a staging server.

3.3. Scope changes after the estimate is agreed are added to the estimate with an updated price and timeline.

3.4. Deadlines are extended by any delay in materials, access or replies from the Customer.

4. Acceptance

4.1. When a milestone is complete, the Provider notifies the Customer. Within 5 business days the Customer accepts the result or sends a reasoned list of issues.

4.2. If no issues are sent within that period, the milestone is deemed accepted.

4.3. Issues within the agreed scope are fixed free of charge.

5. Intellectual property

5.1. After full payment, exclusive rights to the code, design and documentation created for the project pass to the Customer. The Provider hands over the source code, repository and all credentials.

5.2. Third-party libraries, frameworks and services used in the project are governed by their own licences.

5.3. The Provider mentions the Customer in its portfolio only with the Customer's consent.

6. Warranty and maintenance

6.1. The Provider fixes defects in its own code found during the warranty period free of charge. The warranty period is stated in the estimate and is 30 days from acceptance by default.

6.2. The warranty does not cover issues caused by changes made by the Customer or third parties, third-party services or the Customer's hosting.

6.3. Maintenance and changes after the warranty period are agreed separately.

7. Liability

7.1. The Provider's liability is limited to the price of the relevant milestone. The Provider is not liable for lost profits or indirect damages.

7.2. The Customer is responsible for the lawfulness of the materials provided and of the information published with the product.

8. Refunds and personal data

Refunds are governed by the Refund Policy, personal data by the Privacy Policy.

9. Contacts

Administration of ldnode.ru
E-mail: support@ldnode.ru · Telegram: t.me/olegspb55